Terms of service.

What these terms cover

These terms apply to this website, to the free audit call, and to any automation work Procilium does for you unless a signed agreement between us says something different. Where a signed agreement and this page disagree, the signed agreement wins.

Procilium is an automation practice run by Joshua Mott. In these terms, "we" is Procilium and "you" is the business engaging us.

The audit call

The audit call is free and carries no obligation on either side. You get a written list of the work in your business that could be automated, ranked by hours saved against build effort.

The list is our honest read based on what you tell us in 45 minutes. It is a starting point for a conversation, not a survey or a guarantee of outcome.

Quotes and scope

We quote per system, not per month and not per hour. Every quote states what the system does, what it connects to, what it costs, and roughly how long it will take.

• One system at a time. You see the first one working before you commit to the next.
• Changes mid-build get quoted separately. We will not let scope drift quietly and then present a bigger invoice at the end.
• Timelines are estimates given in good faith. They assume you can answer questions and grant access without long delays.
• If we think a job is not worth doing, we say so, even when that costs us the work.

Payment

Terms are set out on each quote and confirmed before work starts. Unless a quote says otherwise:

• Invoices are due within 14 days
• Builds are typically part up front, remainder at handover
• Support retainers are monthly, in advance, and can be stopped with 30 days notice
• Third-party costs such as software subscriptions and AI usage are yours and billed to your accounts directly, not marked up through us

If an invoice goes badly overdue we may pause work. We would talk to you first.

What we need from you

Automation projects stall for human reasons, not technical ones. To hold up your end:

• Access to the systems the work touches, granted to accounts in your name
• A person who knows how the work actually gets done, available for a few hours in the first week
• One decision-maker who can approve without assembling a committee
• Honest answers about how things really run, including the workarounds nobody admits to
• The right to grant that access. You confirm the data and accounts involved are yours to give us access to.

If these are not available, timelines slip and that is not a delay we can be held to.

Ownership

You own what we build for you, outright, on final payment. That means the code, the configuration, the documentation, and the accounts it runs in.

• No licence fee and no platform to stay subscribed to. There is no Procilium product in the middle.
• No lock-in. If you stopped working with us tomorrow, your systems would keep running.
• Your data is yours at every point, including during the build.

We keep the right to reuse our own general methods, patterns and know-how on other projects. That does not include anything specific to your business, your data or your processes.

Third-party tools

Builds sit on top of services you already pay for or sign up to: Google, HubSpot, Airtable, Make, n8n, Anthropic, OpenAI and similar. Those come with their own terms and their own prices, and you hold those relationships directly.

We will tell you what a build depends on before you approve it. If one of those providers changes its pricing, its API or its terms, we will tell you what it means and what the options are, but we cannot control it.

Support, monitoring and failure

Automations break. Providers change APIs, credentials expire, someone renames a field in the CRM. This is normal and we plan for it rather than pretend otherwise.

• Everything we ship is monitored, and alerts come to us rather than to you
• Response times are written into your agreement, not promised verbally
• Nothing goes live without a manual fallback your team can run on a bad day
• Support is month to month. No annual contract

Without a support agreement we will still help, but on a best-efforts basis and charged as it comes.

What we do not promise

Being straight about this is more useful to you than a page of confident noise.

• We do not guarantee a specific financial return. Estimates of hours saved are honest projections, not commitments.
• AI systems are not perfect. Anything using a language model will occasionally get something wrong. We design for that with confidence thresholds, escalation to a human and audit trails. We do not claim it will never happen.
• We do not guarantee uninterrupted service from third-party providers we do not control.
• Automation is not a replacement for your judgement. Systems we build assist your team. Decisions with legal, financial or safety consequences should keep a human in the loop, and we will tell you where we think that line sits.

Liability

To the extent the law allows, our total liability for any claim connected to our work is limited to the fees you paid us for the specific system the claim relates to, in the 12 months before the claim.

We are not liable for indirect or consequential losses: lost profits, lost business, lost data, or reputational harm. This is standard for work of this kind and it is the basis on which our prices are set.

Nothing here limits liability for anything that cannot legally be limited, including fraud or death and personal injury caused by negligence.

Ending the engagement

Either of us can stop. Because work is quoted per system, there is a natural exit after each one.

• Support ends on 30 days notice from either side
• A build in progress can be stopped, and you pay for work completed to that point
• On the way out you get everything: code, documentation, credentials, and whatever is needed to keep it running. We do not hold work hostage

We may end an engagement if asked to do something unlawful, unsafe or dishonest. That has not happened and we do not expect it to.

Governing law

These terms are governed by the laws of the jurisdiction in which Procilium operates, and any dispute goes to the courts there.

Contact

Questions about any of this before you sign anything are welcome and are not a nuisance.